Zillow reviews have moved way up the list of important items in the marketing of Sally English and The English Team. Last week Zillow brought the big guns to town to meet with their major advertisers in the Atlanta Market. At a meeting at the Westin Hotel next to Lenox Square, Zillow fed us some delicious food and them proceeded to feed us the scoop on marketing houses on Zillow.
Along the way I learned that I need to ramp up reviews of Sally English on Zillow.
Here is a snapshot of what you see now on my Zillow Profile
I am now circling back to ask my former clients to take a minute to review my services on Zillow. I am greatly appreciative of whatever you can share.
SPECIAL NOTE: to avoid fraud in the review process, Zillow requires users to set up an account to do a review. You can remain anonymous. You can also delete the account after the review is verified.
Here is what to expect in the Review Process:
How does the review and rating system work?
Reviewers can enter remarks about an agent in a free-form review box. Reviewers can also rate the agent on several criteria: local knowledge, process expertise, responsiveness and negotiation skills. Ratings run on a scale of 1 to 5, indicating how likely a consumer is to recommend an agent with 5 “very likely” and 1 “very unlikely.” An agent’s overall rating is then calculated by averaging the “likelihood to recommend” rating with the 4 sub-ratings (local knowledge, process expertise, responsiveness and negotiation skills). The ratings and reviews appear on the agent’s profile.
Can anyone write a review?
Only buyers and sellers who have communicated or worked with an agent can write a review and submit a rating on that agent. Note that we do provide a Service Provided category for “Never responded to my inquiry” for cases where a reviewer contacts an agent but does not receive a response. So, reviews may be left for cases of “attempted contact.” Reviewers must register and create a profile on Zillow, then indicate the appropriate “Service Provided” option: the agent helped them buy or sell a home, or both, they shopped but didn’t buy, listed but didn’t sell, etc. A review cannot be submitted for an agent “on the other side” of the transaction. For example, we would not permit a review from a home buyer left for the agent representing the home seller. Zillow will determine whether such a relationship exists at our discretion and based solely on information contained in the review itself, or upon subsequent requests for clarification from the reviewer, where we deem such clarification necessary.
Thanks Ya’ll I appreciate the help!